1. If you don’t enjoy it, don’t do it. You must love what you do.
2. Be innovative: Create something different that will stand out.
3. Your employees are your best asset. Happy employees make for happy customers.
4. Lead by listening: Get feedback from your staff and customers on a regular basis.
5. Be visible: Market the company and its offers by putting yourself or a senior person in front of the cameras.
“At the end of last month, I was informed by an email that I got a ‘Yuanqing special reward’ of nearly 2,000 yuan (US$317),” Zhang Jing, an operator of Lenovo’s calling center, recalled and told journalist that she felt both surprised and happy when reading the email. Almost 800 colleagues in the calling center have received this special reward out of surprise.
Given Lenovo made record profits last year, Yang Yuanqing received an annual bonus of 3 million US dollars more than the previous year following Lenovo’s annual board meeting in June.
Yang decided to share his personal bonus with his employees, crediting the strength of the company’s business performance to workers on the production line.
One third of all Lenovo’s employees received this “Yuanqing special reward”, covering almost all of Lenovo’s worldwide markets.
It is the first time that Yang Yuanqing used his own bonus to reward Lenovo’s workers on a large scale. [Source]
UPDATE! Tech Asia just posted this story.
Shinichiro Ito, President and CEO of ANA Group, has been honored with the ‘Executive Leadership Award’ at the Airline Strategy Awards 2012, run by the Flightglobal publication Airline Business. The award ceremony was held on July 8th at the Hounourable Society of Lincoln’s Inn in London.